Shipping

Luminosity travels.  

Clients within Hong Kong receive complimentary Premium Express Delivery. 

International Clients enjoy a flat-fee delivery of $20 to almost anywhere in the world, via our Australian website. To place an order for delivery outside of Hong Kong, please select 'Not Your Region' in the footer and select 'Australia'.  Alternatively, please Contact Us for assistance.   

For local and international orders, a signature is required upon delivery. If you, or someone receiving the order on your behalf, will not be available to sign at your nominated address between 9am - 5pm on a local business day, please provide an alternate address that we can deliver to (i.e. work address). 

If no one is available to sign for the delivery, a calling card will be left by the post/courier service, and you will need to collect your order from the nearest post office. Should the order be returned to us, you may be charged for re-delivery. 

Orders delivered outside of Hong Kong are shipped from our Australian warehouse, and may be liable for any local customs duty, import taxes or costs due on your purchase. These are decided on a case-by-case basis by your government at the point of entry to your country. In accordance with Australian export regulations, we are required to declare the exact value and description of all items included in the order.

COVID-19 Delivery Update

We are working closely with our delivery partners to ensure RATIONALE Client orders arrive in the safest way possible.  This includes drivers conducting contactless deliveries and are adhering to hygiene precautions as advised by local government and health authorities.  You can find out more from our shipping partner directly at Fedex.

Our Production and Warehouse Teams remain fully operational – following social distancing and best practice hygiene to ensure all Client orders are fulfilled and delivered to your homes.  We are pleased to advise that we continue to be able to offer same day dispatch for all business day orders placed before 12noon. 

We thank you for your patience as we work with all of our delivery partners to deliver your order as quickly as possible in the current environment.

If you need any assistance with your order, or would like to check the delivery status, our team of Client Experience Consultants are available to assist at consultant@rationale.com